Bringing Families Home Together
We believe partnerships are cultivated through trust, experience, and dedication. But don’t just take our word for it…
Thank you so much for calling and communicating with us. I appreciate you going over everything and setting proper expectations. I was able to update the realtor and client on this. I am very appreciative of your clear communication. This is a huge help for us on the broker side when trying to create a great experience. I am very impressed with you; many lenders don’t have UWers who call and clarify information with us.
– Nick C.
AFR has been a significant part of my retail past experience with reno and mobile home loans. As a new broker, AFR now has the majority of my pipeline. In comparison to other brokers, I can confidently say that your team, Heidi, Kim, and Paul, have made the transition amazingly easy. Paul has been an excellent source of help on the administration size, eager to fill the gap and walk me through the process of set up. Heidi has literally gone above and beyond with her ability to be proactive and manage the files, asking for things ahead of time, and working with my processing team and is always available quick to respond. Kim, without question, is one of the most detailed, friendly, and eager to close underwriters that I have had the pleasure of dealing with. Her desire to help your team and brokers, is refreshing.
– Matt H.
I just wanted to let you know that I was very impressed by your operation/systems/updates, etc. I was really worried going in, because I rarely do brokered loans these days, and they’re not usually easy. Once we got past the initial waiting period for u/w, everything went pretty smoothly, your people work quickly, and your systems are top notch. I’ll use you again when I get the chance!
– Tammy A.
I’m receiving amazing feedback re AFR. I’ve received 2 more kudos from MLOs TODAY. Since Susanne joined AFR a few years ago, they have become a star – plus they process for you at no charge. I also understand they currently have excellent VA pricing.
– Mickie M.
I felt it important to let you know that Bryan, Madeline and Mark worked very hard on this file….Between the three of them they helped make our clients dream come true. They all have represented to me a sense of urgency and a deep commitment to our clients. These are the people in our industry that need to be complimented for what they do. When I told the family we have our clear-to-close our client cried tears of joy. They wanted me to thank everyone involved.
– Michael Z.
I wanted to let you know how awesome Ms. DeSantis was in helping me. She was pleasant, knowledgeable, and very helpful. It is refreshing to connect with someone who cares, gets it and wants to help. She is a huge asset to AFR.
– Lewis H.
Vicki, as busy as I’m sure she is, was a pleasure to work with every phone call. Never once did I feel like I was bothering her or that I was an inconvenience. She is a super hero in your company and I would love to work with her on future loans. In this environment when everyone is tired of being stuck in the house and going crazy, it was refreshing to get someone that truly cared and was a pure joy to speak with.
– Michael D.
I wanted to…express my appreciation for your responsiveness and accessibility in getting larger issues resolved….your team has been very quick and responsive on the back end as usual, and we are scheduled to close tomorrow. I would, in particular, like to thank Jay, Jessica and Vicki for their consistent, professional and customer-centric service.
– Victor M.
Thank you AFR team for all your help to make this possible.
– Nazira M.
The miracle that was pulled off today will not be forgotten. When business partners are willing to go to these extremes, it matters. It’s a clear signal that we are indeed in the trenches together. From the time I sent up the SOS flag, you all were responsive, considerate, proactive, and helpful. We were caught in an awful position and literally everyone was solution-oriented. I am incredibly humbled by how my lack of knowledge for AFR’s systems was handled with kindness and patience.
– Philip W.
I just wanted to take a moment and give a huge shout out to Jacqueline, she has been such a pleasure to work with and we could not have asked for someone to be more helpful and with such a pleasant touch. I’m looking forward to closing more deals with you guys.
– Jeremy M.
I would like you to know that Theola is a huge asset to AFR. I have been in the business (although it feels like yesterday) for many moons. I have never had a Loan Account Manager/Processor/Glue (whatever the title may be) that is efficient, patient and makes the time to guide/teach in areas that my knowledge is lacking.
– Tamara S.
Maureen I want to stress how thankful I am for your help on getting this to the finish line and your open line of communication. If there is some sort of survey I can fill out for you and Kelly please let me know because the two of you have been amazing!
– Tristan S.
It is not often I find a person that takes pride in their Work and their Company. But today I found one. I had a need and I had a story. The COVID, as we know, changed how we do business. The terms of our lending changed with very little notice. We had a transaction that had to be sent to your company for underwriting. After many addendums to change the closing…I was finally given Frank. Frank was just a contact at first but turned into a contact that cared about my story. He was able to follow the paperwork and move it along swiftly while staying in contact with the Lender and parties involved. In this day and age, there are few that would take the time to listen much less FOLLOW UP in a professional manner. I want to thank Frank and bring him to your attention. I have been doing this for a long time. What a refreshing renewal of professionalism to find someone that actually takes pride in their work.
– Sabrina D.