Get In Touch With Us

How Can We Help You?

At AFR WHOLESALE®, we take pride in our customer service and are ready to help you. To ensure the fastest service, select the department and contact method below that best suits your questions and / or concerns.

Interested in becoming an AFR WHOLESALE partner?

For information on how to become a lending partner, please contact:

Our Client Services Team


Need assistance with pre-submission scenarios or have questions about a program?

Scenario Desk

Please utilize the Scenario feature in Loan Center.
On the top of your DASHBOARD view, click NEW (the 1st button in the row in the HELLO box) to reveal the SCENARIO section where you can communicate directly with AFR’s Scenario Department.

You may also email:

Please send all emails to the scenario desk using this format:

Subject Line: Financing Type (FHA, USDA, VA, FNMA, FHLMC, Jumbo)

Email Body: Client Name, AE, Property Type, Program (if known), Family’s Last Name, Question

Renovation Program Support:


(800) 624-0501

FHA/VA One-Time Close

(877) 696-6486

Interested in Bulk Bids and Mandatory Pricing?

(973) 298-8003

Activate AFR in your mandatory pricing engine or email us your bid tape at:

For Final Docs Contact:

Post Closing

(973) 387-7296

Need to make a payment?

Payment Info

American Financial Resources, LLC

8 Campus Drive Suite 401, Parsippany, NJ 07054

Attn – Payments


(888) 432-7147

Customer Service

FHA Case Number Transfers

For FHA Case Number transfer requests away from AFR on cancelled files, e-mail with the following information:

FHA Case Number

Borrower’s Authorization

New Originator ID

New Sponsor ID (if applicable)

ONE request per email – thank you

If the FHA Case Number is associated with an active AFR file, your request will be forwarded to the Account Manager for review and assistance.


American Financial Resources, LLC

8 Campus Drive Suite 401, Parsippany, NJ 07054


(888) 913-3912