Get In Touch

How Can We Help You?

At AFR, we take pride in our customer service and are ready to help you. To ensure the fastest service, select the department and contact method below that best suits your questions and / or concerns.

Interested in becoming an AFR partner?

For information on how to become a lending partner, please contact:

Laura Brandao

(973) 588-8539

Laura.Brandao@afrcorp.com

Need assistance or have questions regarding specialty lending?

AFR Specialty Lending Hotline

(973) 387-7207

Experts@afrwholesale.com

Need assistance with pre-submission scenarios or have questions about a program?

Scenario Desk

Please utilize the Scenario feature in Loan Center.
On the top of your DASHBOARD view, click NEW (the 1st button in the row in the HELLO box) to reveal the SCENARIO section where you can communicate directly with AFR’s Scenario Department.

You may also email:

scenarios@afrwholesale.com

Please send all emails to the scenario desk using this format:

Subject Line: Financing Type (FHA, USDA, VA, FNMA, FHLMC, Jumbo)

Email Body: Client Name, AE, Property Type, Program (if known), Family’s Last Name, Question

Need more information or have questions about TRID?

Send an email to trid@afrwholesale.com

Renovation Program Support:

Renovation

(800) 624-0501

renovation@afrwholesale.com

FHA/VA One-Time Close

(877) 696-6486

onetimeclose@afrwholesale.com

For Final Docs Contact:

Post Closing

(973) 298-8139

postclosing@afrwholesale.com

Need to make a payment?

Payment Info

American Financial Resources, Inc.

9 Sylvan Way, Parsippany, NJ 07054

Attn – Payments

Servicing

(888) 432-7147

Customer Service

cs@afrcorp.com

FHA Case Number Transfers

For FHA Case Number transfer requests away from AFR on cancelled files, e-mail CaseNumber@afrwholesale.com with the following information:

FHA Case Number

Borrower’s Authorization

New Originator ID

New Sponsor ID (if applicable)

ONE request per email – thank you

If the FHA Case Number is associated with an active AFR file, your request will be forwarded to the Account Manager for review and assistance.

Headquarters

American Financial Resources, Inc.

9 Sylvan Way, Parsippany, NJ 07054

Phone

(888) 913-3912