How Can We Help You?
At AFR, we take pride in our customer service and are ready to help you. To ensure the fastest service, select the department and contact method below that best suits your questions and / or concerns.
Interested in becoming an AFR partner?
For information on how to become a lending partner, please contact:
Need assistance or have questions regarding specialty lending?
AFR Specialty Lending Hotline
Need assistance with pre-submission scenarios or have questions about a program?
Please utilize the Scenario feature in Loan Center.
On the top of your DASHBOARD view, click NEW (the 1st button in the row in the HELLO box) to reveal the SCENARIO section where you can communicate directly with AFR’s Scenario Department.
You may also email:
Please send all emails to the scenario desk using this format:
Subject Line: Financing Type (FHA, USDA, VA, FNMA, FHLMC, Jumbo)
Email Body: Client Name, AE, Property Type, Program (if known), Family’s Last Name, Question
Renovation Program Support:
For Final Docs Contact:
Need to make a payment?
American Financial Resources, Inc.
9 Sylvan Way, Parsippany, NJ 07054
Attn – Payments
FHA Case Number Transfers
For FHA Case Number transfer requests away from AFR on cancelled files, e-mail CaseNumber@afrwholesale.com with the following information:
FHA Case Number
New Originator ID
New Sponsor ID (if applicable)
ONE request per email – thank you
If the FHA Case Number is associated with an active AFR file, your request will be forwarded to the Account Manager for review and assistance.